Derby BPO is a floor of a thousand seats.
Derby BPO delivers comprehensive business process outsourcing: contact centre management with professional customer service and technical support, back-office processing that streamlines operational workflows, and specialised debt collection for financial institutions. AI-enabled customer service, a skilled multilingual workforce and scalable operations serve Banking, Insurance, Telecom, Retail, E-commerce and more.
- Seats available
- 1,000+
- Nationalities
- 15+
- Awards won
- 50+
A seat is a person. A thousand of them, answering in fifteen languages.
What a seat is
One trained person, one desk, one hour of the day. Capacity is counted in seats, staffed in seats and invoiced in seats.
A seat is the smallest thing Derby BPO sells and the largest thing it has to get right. Fill it with the wrong person and a bank’s customer hears it on the first call; fill it with the right one and the client never thinks about the floor again.
The floor is staffed by a workforce drawn from 15+ nationalities, so a seat can answer in the language the caller opened with. Seats scale up and down with the client’s volume, and they are charged on one basis only: fixed per-seat model.
- Unit of capacity
- One seat
- Unit of charge
- Fixed per-seat model
- Languages on the floor
- 15+ nationalities
- Hours in the seat day
- 24
The seat day · 00 to 23
One bar for every hour of the day. The floor runs 24 hours a day, seven days a week, so a seat is staffed around the clock — not only during office hours.
1,000+
seats available across the contact centre, back office and collections floors
- Lines of work
- 04
- Nationalities
- 15+
What the seats are answering
Inbound and outbound work for banks, insurers, telecom operators and retailers — the voice a client's customer actually reaches.
- 01
Customer service
Customer service and technical support contact centres — query management, maintenance and technical support.
- 02
Sales generation
Sales and lead generation through outbound calling, cross-sell and up-sell of products.
- 03
Customer acquisition & retention
New sales and marketing, customer onboarding and account set-up, complaints management and retention plans.
- 04
Loyalty management
Improving revenues through promoting and selling loyalty programmes.
A licensed agency, thirty years in
A licensed debt collection agency with over 30 years of experience — compliant with UAE regulations, ethical practices, secure and transparent processes with comprehensive client reporting.
30+
years collecting in the UAE
04
stages of recovery, early to field
Licensed
and compliant with UAE regulation
- 01
Early & mid-stage collections
Specialised services for overdue payments, with effective strategies to recover funds at initial stages.
- 02
Charge-off recovery
Expert handling of charge-off accounts and legal debt follow-up to maximise recovery.
- 03
Skip tracing
Advanced techniques for locating debtors, with legal recovery support for challenging cases.
- 04
Field collection services
On-site collection for difficult cases requiring direct intervention.
02
back-office lines carried alongside the voice floor
- Type of work
- Non-voice
- Charged
- Per seat
The work nobody sees
Processing, administration and digital lead handling — the back-office side of the operation. It never speaks to a customer, but the front line cannot do its job without it.
- 01
Back-office processing
Efficient administrative support that improves operational workflows and frees internal resources.
- 02
Website & digital leads
Website management and digital leads management feeding the sales pipeline.
- Client types
- 03
- Clients shown
- 11
Who we work for
Enterprises and SMEs whose customer interaction, data and financial processes cannot be allowed to drop.
- 01
Large enterprises
Managing complex operations and high-volume customer interactions.
- 02
SMEs
Access to enterprise-level services that improve competitiveness.
- 03
Key industries
Banking, Insurance, Telecom, Retail, E-commerce and Property — where customer interaction, data and financial processes are critical.
Fifty-plus awards, won by our teams
Partner and performance awards collected across the banking, telecom and collections work, photographed where they sit in Al Karama.
